Contact us

If you have a question or need to find us, you're in the right place.

Need to find us?

The Fairtrade Foundation office address is:

5.7 The Loom, 14 Gower's Walk, London, E1 8PY (view map)

For details of how to find us, visit our Directions to the office page.

Connect on social media

Follow Fairtrade on social media - social media logos

Got a question?

Check out frequently asked questions pages, if your question is about Fairtrade in general or how to work with Fairtrade you may find the answer you're looking for on those pages.

To order general resources for events promoting Fairtrade, including Fairtrade Fortnight

Supporter Services, mail@fairtrade.org.uk

 Or phone

+44 (0)20 7440 7676

Fairtrade Towns

volunteer.towns@fairtrade.org.uk

Fairtrade Schools

schools@fairtrade.org.uk

Fairtrade University or College

volunteer.university@fairtrade.org.uk

Fairtrade Place of Worship

volunteer.faiths@fairtrade.org.uk

To work with Fairtrade, including becoming a Fairtrade licensee and using Fairtrade ingredients

Business Engagement, commercial@fairtrade.org.uk

+44 (0)203 301 5001

To enquire about public fundraising or to make a donation

fundraising@fairtrade.org.uk

+44 (0)203 301 5041

For media enquiries or interviews

Visit our Media Office

For questions about our Privacy Notice, data protection and GDPR, complaints or any other policies

data.protection@fairtrade.org.uk

If you are a journalist and need to contact an individual in our press office go to our Media contacts page.

Otherwise, please call us on +44 (0)20 7405 5942.

Making a complaint or compliment

At the Fairtrade Foundation, we strive to give our supporters the best service we can provide. The dedication and commitment from our supporters is paramount to creating a world where farmers, producers and workers are not exploited for their hard work. This is why we welcome feedback, whether complaint or compliment, so we can improve our service and avoid any issues going forward.

  • For fundraising complaints or compliments see our complaints and feedback policy
  • For all other complaints or compliments relating to Fairtrade’s work please contact the relevant team listed above
  • Alternatively, you can write to us at:
    The Fairtrade Foundation
    5.7 The Loom, 14 Gower's Walk,
    London, E1 8PY